Refund Policy
Refund Policy
If, for any reason, you need to return your order, please contact us at info@naaiy.com within 30 days of receiving the product, as per Australian Consumer Law. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. You must also provide a receipt or proof of purchase.You will receive a full refund, and we will cover the return shipping costs there will be no additional expenses on your part. We are committed to providing products that match the images, videos, and descriptions on our website, and we ask that returns not be based on buyer's remorse. If you have any questions or concerns, please reach out to us - we’re here to help!
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a few days, depending on your card issuer's policies.